OPTIMIZATION OF HEALTHCARE QUALITY MANAGEMENT THROUGH DIGITALIZED INTEGRATED CONTROL SYSTEMS IN PRIVATE MULTIDISCIPLINARY CLINICS
Abstract
This study evaluates the effectiveness of implementing an integrated quality control system for medical care in a private multidisciplinary clinic. The research was conducted using a quasi-experimental design with groups formed before and after system implementation. A total of 298 patients were included. A statistically significant improvement in clinical, organizational, and patient-centered indicators was observed. The implementation of the system was associated with a reduction in repeat visits, shorter waiting times, and increased patient satisfaction.
References
1. Donabedian A. The quality of care: How can it be assessed? JAMA. 1988;260(12):1743–1748.
2. Porter M.E. What is value in health care? New England Journal of Medicine. 2010;363(26):2477–2481.
3. World Health Organization. Quality of care: a process for making strategic choices in health systems. Geneva: WHO; 2006.
4. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC; 2001.
5. Kaplan R.S., Norton D.P. The Balanced Scorecard: Measures that drive performance. Harvard Business Review. 1992;70(1):71–79.
6. Berwick D.M., Nolan T.W., Whittington J. The triple aim: care, health, and cost. Health Affairs. 2008;27(3):759–769.
7. Shaw C.D. Toolkit for accreditation programs. International Society for Quality in Health Care. 2004.
8. Øvretveit J. Does improving quality save money? Health Foundation. 2009.
9. Kringos D.S. et al. Building primary care in a changing Europe. European Observatory on Health Systems. 2015.
10. OECD. Health Care Quality Indicators Project. Paris: OECD Publishing; 2017.
